Shipping policy
At Scute, we want every order to reach you quickly, safely, and exactly as expected. This policy explains how we process, ship, and deliver orders, including timelines, costs, and what to do if something goes wrong.
If you have questions about a specific order, write to us at info@scutegermany.com with your order number.
Order Processing
Orders are processed within 24 to 48 business hours after payment is confirmed. Orders placed on weekends or public holidays are processed on the next working day.
Once your order is dispatched, you will receive a confirmation email with your tracking number and carrier details.
Shipping Within the UAE
Standard shipping inside the UAE is free on orders above USD 30 (or local-currency equivalent). Orders below this amount are subject to a flat shipping fee that is shown at checkout.
Estimated delivery time for standard UAE orders is 2 to 4 business days from the day of dispatch.
Express and same-day delivery options are available in selected emirates for an additional fee. The exact cost is calculated at checkout based on your address.
International Shipping
Scute ships internationally to most countries. Shipping costs for international orders are calculated at checkout based on destination, package weight, and selected service.
Estimated delivery time for international orders is 7 to 14 business days from the day of dispatch, depending on your country and local customs clearance.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and any local clearance fees are the responsibility of the customer and are not included in the product price or shipping fee at checkout. These charges are determined by the destination country's customs authority and must be paid before the parcel is released for delivery.
We recommend checking your country's import rules before placing an order so there are no surprises on arrival.
Tracking Your Order
A tracking link is sent to your registered email once your order ships. You can use this link to follow your parcel from our warehouse to your door.
If your tracking has not updated for more than 5 business days after dispatch, contact us at info@scutegermany.com and we will investigate with the courier.
Failed, Delayed, or Undeliverable Shipments
If a delivery attempt fails because the address is incorrect, the recipient is unavailable, or the parcel is refused at customs, the courier will attempt redelivery or return the package to us.
In such cases:
- If the parcel is returned to us, we can either reship it (you cover the new shipping cost) or issue a refund minus the original shipping fee and any return charges from the courier.
- If the parcel is held at customs because the recipient declines to pay duties, the same conditions apply.
Please make sure your shipping address, phone number, and contact email are correct before placing your order.
Lost or Damaged in Transit
If your parcel arrives damaged, please email info@scutegermany.com within 48 hours of delivery with:
- Your order number
- Photos of the outer packaging
- Photos of the damaged product
If a parcel is confirmed lost in transit by the courier, we will either ship a replacement or issue a full refund.
Address Changes and Cancellations
You can request an address change or cancel an order before it has been dispatched. Once the order is handed to the courier, we cannot make changes.
To request a change, email info@scutegermany.com as soon as possible with your order number and updated details.
Restrictions
We do not currently ship to PO Boxes for international orders. Some remote locations and sanctioned territories are excluded from our shipping coverage. If your address falls outside our serviceable area, you will be notified at checkout or shortly after the order is placed.
Terms and Conditions
All shipping offers, including any free or promotional shipping, are subject to the terms set out on this page. Scute reserves the right to update shipping rates, delivery zones, and processing times without prior notice. The version of this policy in force at the time of your order applies to that order.
For anything not covered above, contact our team at info@scutegermany.com and we will help.