Refund policy

At Scute, we stand behind every product we ship. If your order is not what you expected, this policy explains how to return it, when you qualify for a refund, and how the process works.

For any return-related question, email info@scutegermany.com with your order number.

Return Window

You can request a return within 15 days from the date you receive your order. Requests received after this window cannot be accepted.

Conditions for Return

To qualify for a return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging with all tags, manuals, cables, and free items included
  • Accompanied by a valid order number or proof of purchase

Items that show signs of use, physical damage caused by the customer, missing parts, or tampered packaging cannot be returned or refunded.

Items That Cannot Be Returned

The following items are non-returnable except in cases of manufacturing defect or shipping damage:

  • Items marked as final sale or clearance
  • Free gifts and promotional items
  • Products that have been physically damaged by misuse, water exposure, or unauthorised repair

How to Start a Return

  1. Email info@scutegermany.com within 15 days of delivery. Include your order number, the item you want to return, the reason, and a clear photo of the product.
  2. Our team will review your request within 24 to 48 business hours and send you return instructions, including the return address.
  3. Pack the item securely in its original box and ship it back using a trackable courier service. We recommend keeping the tracking number until the return is confirmed received.

Return Shipping Costs

Return shipping is the responsibility of the customer, except in the following cases:

  • The item arrived damaged or defective
  • We shipped the wrong product
  • The item is faulty due to a manufacturing issue confirmed by our team

In these cases, Scute will arrange or reimburse the return shipping at our cost.

Refund Processing

Once we receive your returned item, our team inspects it within 1 to 2 business days. You will receive an email confirming whether the refund is approved.

If approved:

  • Refunds are issued to the original payment method used at checkout.
  • The amount typically reflects in your account within 5 to 7 business days, depending on your bank or card provider.
  • The original shipping fee is non-refundable, except in cases where the return is due to our error.

If your return is rejected (for example, the item shows signs of use), we will contact you and arrange to ship the item back to you at your cost.

Exchanges

If you received the wrong product, a defective unit, or a damaged item, we will replace it at no extra cost. Email info@scutegermany.com within 48 hours of delivery with photos and your order number to start an exchange.

For change-of-mind exchanges, treat it as a return followed by a fresh order.

Cancellations

You can cancel an order anytime before it has been dispatched. Once the order is handed to the courier, cancellation is no longer possible and you will need to follow the return process above after receiving the item.

To cancel, email info@scutegermany.com as soon as possible with your order number.

Defective or Damaged on Arrival

If your parcel arrives damaged or the product is defective out of the box:

  1. Email info@scutegermany.com within 48 hours of delivery.
  2. Attach photos of the outer packaging, the product, and any visible damage.
  3. Include your order number and a short description of the issue.

We will arrange a free replacement or a full refund, including shipping charges, after verifying the issue.

Warranty

Scute products are covered by a 12-month limited warranty against manufacturing defects from the date of purchase. The warranty does not cover physical damage, water damage, misuse, or wear and tear from normal use. Warranty claims follow the same process as defective-on-arrival claims above.

Terms and Conditions

This policy applies to orders placed directly through scutegermany.com. Products bought from third-party retailers must be returned through that retailer.

Scute reserves the right to update this policy without prior notice. The version in force at the time of your order applies to that order.

If anything is unclear, write to us at info@scutegermany.com and our team will help.